Do you have a question?

To sign up for an energy contract, you can go directly to the Boutique by SMEG at 11 allée Guillaume Apollinaire (opening hours: Monday to Friday from 9:00 am to 5:00 pm, except Friday from 10:00 am to 5:00 pm non-stop) or send an email to: commercial@smeg.mc

Yes, we recommend submitting your request in advance to ensure energy supply from the moment you arrive.

Supporting documents to provide:

• Your full civil status and contact details (phone, e-mail).
• The name of the previous occupant.
• A copy of the lease (or its amendment) or the deed of ownership specifying the exact address, floor, and apartment number.
• The type of supply (permanent or temporary: pending rental or for the completion of works).
• The desired power output.
• The desired effective date.

Other documents to provide:

• If you are not the account holder, a power of attorney from the account holder in your favor allowing you to carry out administrative procedures on their behalf.
• If the premises have not been supplied for 3 months or more (or have been supplied under a temporary connection for 3 months or more), a certificate confirming that the safety checks have been carried out on your electrical installation (points E) or gas installation (points A and B) or combined gas/electricity installation. We can assist you with this process through our Serenis Sécurité offer.
• If your premises are new or the electrical installation has been renovated, a certificate of compliance for the new (electrical/gas) installation issued by a control body approved in the Principality. We can assist you with this process through our Serenis Conformité offer.
• If the premises are a rent-controlled apartment (loi apartment), a certificate of safety and comfort standards.
• If your request concerns a company, an extract from the R.C.I. (Trade and Industry Register) and the NIS code.
• If you would like to pay by direct debit, a complete bank account statement (IBAN + BIC/Swift code).

Depending on the technical context, SMEG's intervention may require a scheduled appointment.

The timeframe depends on the situation of the property. As a general rule, activation takes place within a few business days after the application has been validated.

Yes, even if the electricity or gas supply is active, you need to take out a contract in your name.

The amount of your subscription, and therefore of your bill, will depend on the power rating and options chosen. The power rating of your installation is the capacity to run your home's electrical equipment simultaneously; it is expressed in kVA (kilovolt-amperes).

Your contract is entered into for a period of one year. It is then automatically renewed by tacit renewal.

Your customer area lets you view your consumption history and complete your energy profile, helping you better understand your usage.

The figures (or index) shown on your meter are used to measure your electricity consumption (in kWh) or gas consumption (in m3).

The Off-Peak Hours option allows you to benefit from a lower kWh price during 8-hour nighttime periods each day.

Consider subscribing to it if you have electric storage heating, a programmable washing machine, or an electric water heater.

It is 8 hours per day. During this period, you benefit from a reduced energy price. To do so, you must subscribe to the specific peak/off-peak hours contract.

For any further information, you can contact our Sales Department at (+377) 92 05 66 44 or by e-mail at the following address: commercial@smeg.mc.

The general terms and conditions of sale are available on our website in the Document Library section.

To modify your current contract, please contact our Sales Department to arrange an appointment with a technician:

• By e-mail: commercial@smeg.mc
• By phone: (+377) 92 05 66 44

Please contact our Sales Department to arrange an appointment with a technician:

• By e-mail: commercial@smeg.mc
• By phone: (+377) 92 05 66 44

First, check your indoor wiring and your appliances. If the trip occurs systematically when turning on an appliance, try switching off as many devices as possible before turning it on again. If the problem persists, that appliance is likely faulty.

If you do not notice any problem, the power rating of your contract is probably not suitable: you likely need to increase it and modify your contract.

We invite you to contact our Sales Department at (+377) 92 05 66 44.

Your bill details your consumption, the billing period, as well as the rates and taxes applied.

It includes fixed charges (subscription fee and, where applicable, meter rental service) as well as a variable charge (metered consumption).

Several payment methods are available, including direct debit, payment at the branch, or via the customer areas. Billing can be monthly (upon request and subject to certain conditions) or quarterly.

You need to send us your bank details (RIB) and, in return, we will send you a SEPA mandate which you will need to return to us signed.

Tip: You can also make this change directly from your customer area.

You must send us your bank details (R.I.B.) along with the reference(s) of the contract(s) to which you would like it to apply. In return, we will confirm that your new bank details have been correctly recorded.

Tip: You can also make this change directly in your customer area.

Send your payment as soon as possible and contact our Billing / Collections Department at (+377) 92 05 05 21.

If you have already paid your last invoice in the meantime, your situation will be regularized upon receipt of the payment.

Please note: if you have received a registered letter from SMEG, a suspension of your electricity supply may already be scheduled. In this case, urgently contact the Billing / Collections Department at (+377) 92 05 05 21.

Tip: You can also pay your outstanding invoice without traveling, by credit card, in your customer area.

If you have signed up for electronic billing, it is normal that you no longer receive paper invoices: they are now available online in your customer area. An e-mail will notify you each time a new invoice is issued.

If this is not the case, please contact our Sales Department: commercial@smeg.mc or (+377) 92 05 66 44, to carry out a check or an update and request a duplicate.

Tip: Sign up for free for e-invoicing: you will be able to view or download your invoices at any time.

Receiving this document is perfectly normal. The termination invoice is intended to settle your account and finalize the closure of your contract.

It includes the consumption recorded up to the effective termination date, as well as, where applicable, the remaining balance of the subscription fee due as of that date.

Our sales agents are available by phone at (+377) 92 05 66 44 and welcome you Monday to Friday from 10:00 a.m. to 5:00 p.m. at the company's head office at 11 avenue Guillaume Apollinaire.

You receive a bill after each meter reading, which by default is every 3 months.

If you have chosen monthly billing, or if you are subscribed to an HTA, BT+, Gaz+, or seaWergie offer, you will receive a bill every month, based on your actual electricity and/or gas consumption (meter reading).

Depending on your contract, every month or every 3 months, SMEG sends you a bill after each meter reading, corresponding to your actual consumption.

We invite you to check your indoor electrical installation. If the problem persists, contact our Customer Service: +377 92 05 66 44 or commercial@smeg.mc .

Ventilate the premises immediately, avoid any source of sparks, and contact the emergency service without delay: +377 92 05 05 05 . 

A dedicated number is available 24/7 for any urgent situation: +377 92 05 05 05

Our teams intervene as quickly as possible, giving priority to emergency situations.

We recommend submitting your request a few days before your departure.

To cancel an SMEG energy contract, you must send us a written request by e-mail, letter, or by coming directly to the shop, specifying:

• Your full civil status.
• Your contract reference or the reference number to quote.
• The desired effective date.
• An address for sending your final invoice.

Depending on the technical context, SMEG may request an appointment in order to access your home or the supplied premises.

Customer Service: (+377) 92 05 66 44 or by e-mail: commercial@smeg.mc

A new contract must be taken out for your future property. Our advisors will assist you with this process.

Yes, you must still terminate your SMEG contract, as it has no connection to your lease / property deed of sale.

You remain responsible for the electrical (and/or gas) installation of your former home.

Load-shedding plans were developed alongside the development of electrical networks. They are updated every year, along with consumption and production forecasts. This emergency measure, which has existed in Monaco for more than 20 years, protects the European electrical system against the risk of a black-out if electricity production capacity is no longer sufficient to meet the population's energy needs. In recent years, production capacity has generally been sufficient to cover consumption at all times, even though load shedding has sometimes been mentioned due to severe cold weather or the unavailability of certain power plants, or has been carried out locally. As the risk was very low, stakeholders communicated very little about it. For the coming winter, three factors are putting the French electrical network, as well as the European network, under strain and increasing the risk of load shedding. First, a large part of the French nuclear fleet is undergoing maintenance, with half of the reactors currently shut down. Schedules anticipate that they will be brought back into service for winter if maintenance programs proceed as planned.

In addition, some European countries rely on electricity production facilities whose primary energy source is natural gas. However, the global post-Covid recovery and international tensions are creating uncertainty about the quantities of gas that will be available to Europe this winter, and consequently about the electricity that can be produced. Drought is the last factor of uncertainty, as the water reserves that allow hydroelectric plants to produce electricity, particularly in winter, are not full.

Winter consumption, meanwhile, depends on temperatures, which cannot be predicted far in advance and can sometimes be more severe than normal during cold spells. The consumption that would result from such a period of intense cold can be estimated, along with its impact on the electrical system. In the event of strain on the electrical system, and difficulties adjusting production to demand, the last remaining lever is controlling and reducing consumption.

A black-out is an unwanted interruption of all or part of the electrical network following a fault or an incident. There are many possible causes, including weather-related events (storms, snow…) or unpredictable events (forest fires under power lines, accidental cable damage…).

The load-shedding plan protects against the specific risk of a black-out in the event of insufficient production to cover power needs at a given moment. That said, a major outage is always possible for any other reason.

Production and consumption forecasts are made continuously at the scale of the European electrical system. They provide visibility over several months.

The Principality's electrical grid is supplied by France and is therefore exposed to the same risks. It is thus necessary to remind every consumer how important it is to consume sparingly and to put good habits into practice. This solidarity in moderating power demand limits the risk of production becoming temporarily insufficient to cover needs.

To this end, SMEG is launching a communication campaign on social media around eco-friendly actions to be carried out throughout the year, and especially in winter.

Short-term forecasts provide good visibility into consumption for the coming hours and days. If risk situations are confirmed, SMEG will communicate very widely with consumers to inform them of the time slots and days during which it is essential that they reduce their consumption. The hours during which consumption is highest are from 8:00 a.m. to 1:00 p.m. and from 6:00 p.m. to 8:00 p.m., in winter and on weekdays, and the risk may occur for a few days during the winter period.

If these voluntary actions to temporarily reduce demand are not sufficient, SMEG will carry out a 5% voltage reduction across the entire electrical grid, in coordination with the Princely Government, allowing the overall supply to be maintained. This voltage reduction will generate a decrease in consumption that poses no risk to consumers' equipment.

After implementing all these measures, if the risk situation persists, targeted, controlled, local power cuts of a maximum of 2 hours will be carried out as a last resort, in coordination with the Princely Government, affecting non-sensitive consumers.

There is no threat of a "blackout" linked to an electricity shortage.

Ahead of any risk, more than ever, better control of one's consumption collectively contributes both to protecting the environment and to greater energy availability.

The communications that SMEG and the Princely Government will issue regarding the targeted reduction of consumption should be taken with the utmost consideration by everyone, in order to avoid putting the electrical system at risk this winter.

A large number of measures will be taken before it becomes necessary to carry out occasional, localized power cuts, but this risk cannot be ruled out.

In all cases, the public and businesses will be informed in advance of the hours and days during which the electrical grid will be at risk.

Boutique by SMEG  :

SMEG – The shop:

Customer Reception: 11, allée Guillaume Apollinaire, immeuble Les Jacarandas

Customer Service: 

e-mail: commercial@smeg.mc — (+377) 92 05 66 44

Our offices are open Monday to Thursday from 9:00 am to 5:00 pm and Friday from 10:00 am to 5:00 pm  non-stop

SMEG Head Office:

SMEG Building: 10, avenue de Fontvieille - Monaco - BP 633 - 98013 MONACO Cedex

(+377) 92 05 05 00

e-mail: smeg@smeg.mc

24/7 Emergency Service:

Do you have a power or gas supply outage? After checking that your installation is not faulty, call our emergency number, where an operator is available to help you 24 hours a day to restore your energy supply. A 24/7 emergency phone service is provided (calls are recorded) — +377 92 05 05 05

For more information, visit our page Contact

For any complaint regarding your bill, your contract, or any other service offered by SMEG, you can write to us at the following address: SMEG, 10 avenue de Fontvieille BP633 98013 MONACO Cedex or contact us by e-mail at the following address: commercial@smeg.mc.